Ordered a slip cover and plastic strips. Slip cover was a very poor fit and I was unable to use the plastic strips w/my Pottery Barn couch. I was able to obtain an RA# without issue. I returned my product within 3 days of receipt. I have received a UPS receipt stating...Read more
I placed an order for 6 dining chair slipcovers, they are not the color as shown on the website, these are much darker than expected. I call and call and cannot get to anyone on the phone. The website says you cannot return without a return slip from them and that you...Read more
I expected more from such a big brand name. Upon the first washing the slip covers for 2 couches shrank so badly they will not fit anymore. I followed washing instructions exactly. They fit prior to washing but barely, even though I used their measuring guidelines. If...Read more
Sure Fit - Returns
I emailed nearly 3 days ago for an RA slip. *** bastards still have not responded.
Resolved: Sure Fit - Ups Delivery Service Review from Charlotte, North Carolina
Inferior plastic packaging. Ordered a slip cover and installation strips but UPS only delivered the strips because the package was ruptured and retaped by UPS. I contacted Surefit immediately upon delivery but they were not helpful. I will not order from this company again.
I purchased 2 slip covers for my live seats . The color chosen taupe. On line catalog color a pale color cross between beige and tan. Very light. When I received them they were brown. I called the company for a return. The woman was rude when I said it was not the...Read more
I bought a chair slipcover that did not fit my chair. The return process is difficult to impossible. The order form said to click return at the bottom of homepage. This was easy. This leads to a very long page of return info/instructions. It says to 'click here' to...Read more
Surfeit has the worst customer service ever. i was moving and trying to coordinate slipcover and paint colors. Three weeks and two phone calls later, they acknowledged that they failed to send my fabric swatches in a timely manner, then ignored my requests for a...Read more
I didn't like
- Not getting my swatches so i could choose paint
I purchased two slipcovers - one for loveseat and one for a chair, they arrived promptly but did not fit -they were for protection from pets. They received their Money on May 11th! When I sent them back 2 days later - and verified through phone that items were received...Read more
I purchased a chair slipcover on clearance. It was not as pictured. It had an awful sheen that did not show in the picture, and was not in the product description. The clearance prices should be much lower. Also, they have changed their products to mostly tacky,...Read more
After two weeks without any shipping notification, I left a message on their website asking why my order was delayed. Days later, I received this response: The authorization for your credit card failed. I know the card I used is good. If I had typed any numbers wrong,...Read more
Ordered over $400 worth of slipcovers on 11/20. Finally received an email 12/5 than "an" item was out of stock and expected to be available to ship 12/17. I ordered several items and nothing has shipped yet. It's 12/24 and still no word from surefit. I ordered custom...Read more
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