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Do not order from this company. I placed an order several weeks ago. There is no ability to check the progress of an order on line. The website informs that the customer will receive an email once the package is shipped -- that is it. I FINALLY received my order --...
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1.0
North Dartmouth, Massachusetts
#838527
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To get the free shipping advertised you have to spend $99.00. Very deceptive. When customer service was called I had to hold for 10 plus minutes to have a rep get on the phone and spit those words out to me. I couldn't understand her a her lips were touching her phone...
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Anonymous
Mao65

Years ago I had very good experiences with Surefit so I did not look up reviews and I am SO sorry! Every thing you say is true about tracking, rude customer service and waiti...

#813058
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I ordered a slipcover for a chair and ottoman. I was not informed at the time of order that it was not in stock. After waiting 4 weeks for my order, I called to inquire only to be told that it was backordered another 6 weeks. I asked why I wasn't informed and the...
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1.0
#801563
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I ordered a slip cover on line. The order DID NOT indicate any out of stock or back ordering. That's why I purchased this particular item. They cashed my payment right away. Two and half weeks later I call their customer service to inquire about my order. Oh.... now...
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1.0
#671224
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Accidentally ordered a love seat cover for a full couch. Called to return and told no exchanges no returns. This was not made clear at time of order. Will not do business with this company again. NON REFUNDABLE RETURNABLE should be made clear at time of purchase. ...
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1.0
I didn't like
  • No exchanges or refunds
#612534
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I ordered online 4 chair covers (only opened 1 pkg)- poor quality and did not fit. I printed out their "RA" label and returned product. It took Sure Fit TWENTY days to process my credit, and when they finally did, they charged an ADDITIONAL $12.95 return shipping. I...
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#475005
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I recently returned a sofa pet cover (poor quality and fit). The amount charged to my account was $90.69; however, they credited my account for only $62.67. I understand that there are shipping, etc. charges, but almost $30? Apparently, this is the reason that...
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Anonymous
Anonymous

If you paid with a credit card (not debit) have the card company dispute and place a "charge back" with Sure fit - I did, guess who WON!!!

#451597
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ordered 2 chair slipcovers from Sure-Fit slipcovers ended up returning them and paying $47.00 in shipping charges. They send you a shipping label which is double what UPS charges. Never take their label to ship back, take it to UPS yourself and save half the $. Will...
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#346751
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I bought a slip cover set for my wife for Christmas, $150.00 worth. When we tried to pit them on, they didn't fit at all as advertised and looked really bad. We watched the installation videos on their website and even called their Customer Service Dept for advice, but...
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Anonymous
Anonymous

GOOD for you! Capital One informed me, that they issue a "charge back" against Sure Fit's bank account, you WILL have your money back.

Anonymous
duh

You did not return the product in it\'s original condition. If pet hair is so easy to remove, why didn\'t you do it yourself? You failed either way and will not get the refund...

#296421
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ordered slipcover for chair and ottoman tried the chair cover on what a horrible mess! returned it only to be told they found some pet hair on it and will not credit my visa card. how ridiculous! you have to try it on the piece its intended for, some pet hair? PLEASE!...
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#216646
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