Surfeit has the worst customer service ever. i was moving and trying to coordinate slipcover and paint colors. Three weeks and two phone calls later, they acknowledged that they failed to send my fabric swatches in a timely manner, then ignored my requests for a...Read more
I didn't like
- Not getting my swatches so i could choose paint
I purchased two slipcovers - one for loveseat and one for a chair, they arrived promptly but did not fit -they were for protection from pets. They received their Money on May 11th! When I sent them back 2 days later - and verified through phone that items were received...Read more
I purchased a chair slipcover on clearance. It was not as pictured. It had an awful sheen that did not show in the picture, and was not in the product description. The clearance prices should be much lower. Also, they have changed their products to mostly tacky,...Read more
After two weeks without any shipping notification, I left a message on their website asking why my order was delayed. Days later, I received this response: The authorization for your credit card failed. I know the card I used is good. If I had typed any numbers wrong,...Read more
Ordered over $400 worth of slipcovers on 11/20. Finally received an email 12/5 than "an" item was out of stock and expected to be available to ship 12/17. I ordered several items and nothing has shipped yet. It's 12/24 and still no word from surefit. I ordered custom...Read more
I bought a slip cover from them, it was okay. The plastic things that are supposed to help keep it tucked in are a joke, I went back to my dowel rods BUT ever since I can not get them to stop sending me these ad magazines!!!! They are shiny cardstock so can't be...Read more
Resolved: Sure Fit - Ups Delivery Service Review from Charlotte, North Carolina
Inferior plastic packaging. Ordered a slip cover and installation strips but UPS only delivered the strips because the package was ruptured and retaped by UPS. I contacted Surefit immediately upon delivery but they were not helpful. I will not order from this company again.
They are contacting me demanding payment for a purchase I made a YEAR ago. My credit card was charged, but they are insisting it wasn't and that I need to provide proof. They told me that they hold a credit card and don't charge it until the order shipped. Yet I...Read more
Do not order from this company. I placed an order several weeks ago. There is no ability to check the progress of an order on line. The website informs that the customer will receive an email once the package is shipped -- that is it. I FINALLY received my order --...Read more
North Dartmouth, Massachusetts
To get the free shipping advertised you have to spend $99.00. Very deceptive. When customer service was called I had to hold for 10 plus minutes to have a rep get on the phone and spit those words out to me. I couldn't understand her a her lips were touching her phone...Read more
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