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Ordered a slip cover and plastic strips. Slip cover was a very poor fit and I was unable to use the plastic strips w/my Pottery Barn couch.

I was able to obtain an RA# without issue. I returned my product within 3 days of receipt. I have received a UPS receipt stating product was delivered to their dock w/employee signature. However, It's been 5 weeks and I have yet to see a credit.

I have emailed 2x's with no response and I have left 2 messages (during their business hours) as no one is picking up and I haven't received a return call. Very unprofessional! I would never order from this company again and I would highly recommend against anyone else purchasing from them. At this point, I am going to give it 1 more week and then try to pursue this through my credit card company.

Not sure that will be of any help. I am probably out $181.00 at this point.

Reason of review: Poor customer service.

Monetary Loss: $181.

Preferred solution: Full refund.

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Rule Number One : "they" always take money faster than "they" return it.

Rule Number Two : read Rule Number One.

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