I ordered a slipcover and some pillows. It took almost a month before they came in and where the wrong color. They did not respond to the website return to request a return label. I had to call. I shipped everything back. They did not receive the package for over a...Read more
I ordered a slipcover from Sure Fit. Thought I would get a brand new one. When it arrived, I pulled it out of the package and could tell immediately that the slipcover had been used. It had been shoved back in the packaging in a big ball, with the instructions wrinkled...Read more
Sure Fit - Worst customer services I have ever experienced
The customer service is horrible!!! Ordered an item that did not fit, called and left messages, no returned call or e-mail and only had a certain number of days to return. Returned item with my own money with tracking and received a partial reimbursement. Would NOT recommend purchasing from this company. Will never purchase from them again!
I purchased expensive pillow covers that didn't match. I returned them. I waited for my credit. I waited some more. Then I called. Cust svc said it would be 2 weeks to process my refund. OK 4 weeks goes by. 6 weeks. Finally 8 WEEKS. So let me get this right. They have...Read more
I didn't like
- Refund period was ridiculous
Ordered a slip cover and plastic strips. Slip cover was a very poor fit and I was unable to use the plastic strips w/my Pottery Barn couch. I was able to obtain an RA# without issue. I returned my product within 3 days of receipt. I have received a UPS receipt stating...Read more
I placed an order for 6 dining chair slipcovers, they are not the color as shown on the website, these are much darker than expected. I call and call and cannot get to anyone on the phone. The website says you cannot return without a return slip from them and that you...Read more
Sure Fit - Returns
I emailed nearly 3 days ago for an RA slip. *** bastards still have not responded.
I expected more from such a big brand name. Upon the first washing the slip covers for 2 couches shrank so badly they will not fit anymore. I followed washing instructions exactly. They fit prior to washing but barely, even though I used their measuring guidelines. If...Read more
I purchased 2 slip covers for my live seats . The color chosen taupe. On line catalog color a pale color cross between beige and tan. Very light. When I received them they were brown. I called the company for a return. The woman was rude when I said it was not the...Read more
I bought a chair slipcover that did not fit my chair. The return process is difficult to impossible. The order form said to click return at the bottom of homepage. This was easy. This leads to a very long page of return info/instructions. It says to 'click here' to...Read more
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