Not resolved

I ordered a slipcover and some pillows. It took almost a month before they came in and where the wrong color.

They did not respond to the website return to request a return label. I had to call. I shipped everything back. They did not receive the package for over a week and it will take another 2-3 weeks before receiving a refund.

This product is expensive and waiting for a refund that long is a real imposition. What are they doing with the money?

Not a good policy. If this refund happened faster, I would have re-ordered from them, but this is not acceptable so I will be taking my business elsewhere. This is NOT the same company I did business with about five years ago.

That is painfully obvious.

It feels like it was sold to a mom and pop who cannot manage their business. In times where internet business is so competitive, customer service should be their main focus.

Product or Service Mentioned: Sure Fit Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $100.

Preferred solution: Revise their return policy. Get a company that can conduct business on the current trend level or they will close. .

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